How can we help?
We have pulled together some questions for any additional information you might want to know about the digital and in-person services.
In order to have a video appointment you will need a mobile, tablet or laptop with a front-facing camera, working microphone and strong internet connection using either Wi-Fi or 4G.
You will also need to provide a valid form of photo ID before you enter your appointment. This is to ensure our clinicians are consulting with the right person, and to ensure that no-one is attempting to consult on your behalf. The ID check supports you and your family as patients of the surgery.
We accept the following forms of photo ID:
Provisional Driving License
UK Disabled Driver Card
Before entering your video appointment we will ask you to upload a form of photo ID. This is to ensure our clinicians are consulting with the right person, and to ensure that no-one is attempting to consult on your behalf. The ID check supports you and your family as patients of the surgery.
We accept the following forms of photo ID:
Provisional Driving License
UK Disabled Driver Card
Once you have created a Push Doctor account you can book a video appointment time slot in our app or on the website. We will send you a reminder SMS 20 minutes and 5 minutes before your appointment start time. To start your apppointment you will need to enter the app if you are on a mobile device, or go to the Push Doctor website and login; you can do this by clicking the link in the reminder SMS.
Once you enter the app you will be asked to upload a photo of your ID and enter our online waiting room. When it is your turn to be seen, the clinician will connect with you and start the video consultation.
If you need any help getting set up or you want a walk through of our service you can speak with one of our digital ambassadors by calling 0330 808 4702.
Just like in a physical consultation, the online GP will discuss your symptoms. As it's a video consultation, they may ask you to move in a certain way, to press over areas of soreness, to show them areas of concern or to use any devices you have at home to help assess you. Where medication is needed for you to get better, the GP can issue a prescription. They will also be able to provide a fit/sick note, issue a referral and request tests.
Once you have consulted with a GP over video they will advise if you need medication. They will then generate a prescription and send this to your nominated pharmacy for you to collect. NHS prescriptions are standard NHS prices, unless exempt.
Yes you can.
In your video consultation there will be a chat box at the bottom of your screen where you can speak to your doctor using text.
Once you enter the consultation, type the doctor a message so that he or she knows to speak to you over the chat.
If you’ve got any questions before booking or entering your consultation, you can speak to our customer experience team over web chat every day between 8am and 8pm.
You can use most desktops and laptops for video appointments, as long as you have a webcam, microphone and speakers. Make sure you're running on a new version of Google Chrome or Safari for the best experience.
Compatible Apple mobile devices running iOS 10.0 and above these devices include: iPhone 5 and above, iPad Mini 2, iPod Touch (5th Generation), iPad 2 and above. Get the iOS app from the App store. Some older generation devices are no longer compatible (iPhone 4).
Android devices must be running on Android 6.0 (Marshmallow) or newer. Get the Android app from the Google Play store.
90% of our customers find that a 10-minute consultation is all they need to resolve their issue. That's why our appointments are available in 10-minute blocks.
As our clinicians are licensed to provide prescriptions and treatments that can be dispensed within the UK only, we are currently not able to provide consultations with patients outside of the UK.
If you are running late for your appointment, please join the waiting room as normal and the next available GP will consult with you. If you are later than an hour, your appointment slot will no longer be available. Please get in touch with our patient experience team to discuss your options at firstname.lastname@example.org.
Your consultation is completely private and confidential, just as it would be in your own surgery, with SSL technology encrypting and protecting all information transmitted through our platform.
You will need to go into your account area and select the appointments tab, from there you can look to cancel or edit your appointment. We will ask you to give us a reason for cancelling which will help us improve our service.
If your appointment loses connection, please enter back into the waiting room where the next available doctor will consult with you. If you have trouble, please get in touch with our patient experience team at email@example.com.
We use SSL technology when encrypting and protecting all information transmitted through our digital platform.
Our specialist physiotherapist appointments are 20 minutes long. They will be able to asses, diagnose and treat back, neck, joint, bone or muscle pain through advice, exercise plans and onward referrals if needed.
Yes, our GPs can refer you to see a specialist.
The specialist can then book you in for further treatment, and any medical procedures you may need.
Your referral letter is sent via email or first class post, after your appointment.
With the launch of the new digital service and increased access for patients to book video appointments with a GP, Physio or Pharmacist, we no longer require the need to send eConsult requests to the surgery.
To book a same day video appointment you just need to create a Push Doctor account. For people who require an in-person service we ask you to call the surgery.
Our system only allows you to book one video appointment at a time whether that be with a GP, Physio or Pharmacist. This is to ensure that access can be made available for every patient.
Push Doctor believes that a consultation in a digital environment should be the same as that in a consulting room in a surgery. Therefore, we do not record the video session or any audio from the consultation. As with a physical consultation, the only record of the consultation will be that taken by the GP and added to your medical records in the normal way.
Some conditions are better seen in person. For these cases we will see you as fast as possible at our practice.
For all of the below we recommend you come into the practice:
Vaccinations and medication injections
Examinations that cannot be done digitally
Postnatal and baby checks
To book an in-person appointment you just need to call the surgery and select the book appointment option. You can find the surgery details here.
If you have made an in-person appointment and you need to cancel it please call the surgery and they can assit in cancelling your appointment.
Children and young people between the ages of 2 and 17 years can have a video appointment. They will need to be with a parent/guardian who is registered at the same GP surgery and who is able to either show the child's passport or birth certificate, or answer questions about their medical history. The parent/guardian will also need to show their own photo ID in the consultation. There are some services however, such as baby checks or child immunisations, that can only be done in person. You can read more about these services on the in-person services page.
To begin, the parent/guardian will need to show their ID to the healthcare professional. A photo of this ID can be uploaded before the consultation, or it can be shown through the video camera. After confirming that the appointment is for a child, the healthcare professional will then need to record the details of the child, including their name, date of birth and whether they can verify the identity against a passport or birth certificate. If not, the healthcare professional will ask a couple of questions about the child's medical history, in order to confirm their identity. After this, the appointment will proceed like any other video appointment (find out more about video appointments)
If you have been advised that your child is due their next routine vaccination, or if you know already that your child is due, you should book a face-to-face vaccination appointment with the practice nurse. You can do this by calling the surgery.
As the legal parent or guardian you will need to create an account. You can then select that the appointment you are booking is for a child aged 2-17 years old. Before you enter the consultation you can upload your ID and once you enter the consultation you will be asked to show the child's ID or answer specific questions about the child's medical history.
We are working with Push Doctor to expand access to healthcare through digital means, in order to reduce waiting times for our patients and free up valuable GP time.
Through this free digital service, patients can now, through a video appointment, see the right clinician at the right time, be that a doctor, physiotherapist or pharmacist.
The service is part of a longer-term plan to increase access to general practice and bridge the primary care capacity gap. We also believe it will be invaluable for GP surgeries and patients during, and after, the Covid-19 pandemic.
To assist patients in other areas of the country, whose GP surgeries haven’t partnered with Push Doctor, there is a private (paid by the user) service on offer. We’ll be working closely with GP surgeries and through other communication routes to help make sure patients in Chapelford Medical Centre know that Push Doctor is free for them. While you may see the consultation price for private patients on e.g. Google, the website is focused on NHS patients.
Yes. Existing users can access the SystmOnline service directly at https://systmonline.tpp-uk.com/2/Login?PracticeId=Y04925
Please use the login details that were provided to you by the practice when you registered for that service.
In your consultation, the GP may recommend medication to help you get better, in which case they can issue a prescription.
Once issued, it will be sent to your nominated pharmacy, if you wish to change this you will need to contact the surgery by phone or email.
Our GPs will process your prescription so that it's available at your noiminated pharmacy the same day, sometimes even within an hour.
You can request a repeat prescription in the Push Doctor app or website once you have created an account. This will be sent to the surgery and processed. You will be notified once your prescription is ready to collect.
Yes, they can. They'll just need to confirm your name and address and bring a method of payment to pay for the medication if needed.
This feature is not yet available within the Push Doctor app but you can order repeat medications by accessing the SystmOnline service here.
Please use the login details that were provided to you by the practice when you registered for that service. If you have not registered before or you have not previously set your child up on your account, please call the surgery who will be able to set this up with you.
If you have been ill for seven days or less you do not need to request a fit/sick note. You can find out more details of fit/sick notes and proof of sickness from gov.uk. However some employers insist on a doctor’s note regardless. A doctor's note under these circumstances may involve a charge.
If you have recently stayed in hospital or had a procedure, your hospital is reponsible for issuing a fit/sick note for the whole time they recommend you should be off work following a hospital stay. Please contact your hospital ward and ask them to arrange a fit/sick note.
Our doctors can backdate a fit note (also known as a sick note) for up to 2 weeks. A fit note can sign you off work or education for up to 4 weeks.
It will include details of when you'll be likely to return and any steps your employer or institution can take to help your return. We can send it to you by email or first class post.
Please note: You must provide evidence of sickness in order to receive a backdated fit note.
A fit note may be provided for any health condition but only if it affects your ability to work. Fit notes can also be issued if you may be able to do some forms of work; your GP will be able to advise you on this.
A fit note is an advisory notice that describes the health impact of your condition. It is between each employee and their employer to discuss ways in which the advice can be accomodated, athough other organisations, such as your trade union or ACAS maybe able to help if disputes arise. Fit notes are also only intended to assess fitness to work. Whilst educational institutions may take them into consideration, this is something that should be discussed between the student and their tutor(s).
Get in touch with us
Chapelford Medical Centre,
Santa Rosa Boulevard,
Our opening hours
- Mon8am - 6:30pm
- Tue8am - 6:30pm
- Wed8am - 6:30pm
- Thu8am - 6:30pm
- Fri8am - 6:30pm
- Mon8am - 8pm
- Tue8am - 8pm
- Wed8am - 8pm
- Thu8am - 8pm
- Fri8am - 8pm
If you are worried about Coronavirus (COVID-19) you can check your symptoms on NHS 111. If you need to speak to a doctor over video about any other symptoms, simply create an account and book an appointment at a time that best suits you.More information